Frequently Asked Questions
Do you provide refunds?
Commission pieces and original artworks are non refundable for change of mind purchases. If an item is damaged, please take a photo and immediately contact Meg so she can arrange repair, replacement or refund.
How long will my painting take to arrive?
Artworks purchased online are carefully wrapped in bubble-wrap and boxed in cardboard. They are usually dispatched between 3-5 business days from ordering.
What are your frames made from?
A variety of sustainably sourced timbers - Flooded Gum, American Ash, Australian Oak, Beech or Pine. Grown sustainably with FSC certification.
Do you offer commissions and what is the process?
Yes! If you have your heart set on a dream piece, I would love to hear from you. Contact me via Instagram DM, or via my email at art.megfrances.com.